30-Day Money Back Guarantee
At SunStarHeating.com, we want every purchase to meet or exceed your expectations. However, we understand that returns may sometimes be necessary. We gladly accept returns of unused equipment in its original packaging for a full refund (excluding shipping), provided the following conditions are met:
Return Eligibility
- Offer valid within 30 days of delivery.
- Customer must contact us to request a return authorization before sending back any item.
- Items must be in NEW, unused, and uninstalled condition, free of scratches, dents, or other damage.
- Products must be returned in the original box, which must be in resalable condition (no rips, holes, or excessive tape).
- All Final Sale and Custom products are non-returnable — no exceptions.
Shipping & Fees
- Customer is responsible for return shipping/freight and original outbound shipping charges.
- A 3% credit card processing fee will be deducted from the refund.
- In some cases, a restocking fee may apply.
- If the product is damaged during return shipping, no refund will be issued.
Important Notes
- Please inspect all shipments upon arrival and report any damages immediately.
- For electric heaters, inspect the heating elements carefully upon delivery.
